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*Please contact the dealership for parts availability*
Vehicles Affected: Approximately 846,009 Nissan Altimas sold in the USA and Canada with model years 2013-2015 and were manufactured between March 6th, 2012 and December 31st, 2014 are affected in the recall. Globally an additional 58,644 are also included in the recall. This recall will apply to all subject vehicles, even those including that received previous remedy.Â
Find out if your Altima is Affected:Â CLICK HERE TO USE THE FREE RECALL CHECKER.
Vehicle Problem: Mechanical binding could cause the secondary hood latch to remain
open. If the primary hood latch is inadvertently released or the hood is not closed properly, the
secondary hood latch may not hold the hood closed while the vehicle is in motion.
Vehicle Fix: A voluntary safety recall is in effect that will allow the owner of the affected vehicles to have the hood lock assembly replaced for no charge at their local authorized Nissan dealership. There will be no labor and parts charged of this remedy by the dealership. Please contacts the dealership for parts availability.
What should I do now? If you are an owner of an affected model year Altima, please contact Gray-Daniels Nissan North's Service Department at 888.593.1862 or schedule a service appointment online throughÂ
this link here: CLICK HERE TOÂ SCHEDULE APPOINTMENT.Â
Located Your VIN Number:
What is a VIN?Â
A car's vehicle identification number (VIN) is a specific code that identifies each automobile. Each VIN is unique to the automotive, with no two vehicles with the same VIN. A VIN displays specific information about the vehicle such as features, specifications and manufacturer, such as Nissan. The VIN is also used to track recalls, registrations, insurance coverages, claims and thefts. Typically, cars with VINs prior to 1981 are limited in their information.
Where can I find my VIN?Â
The VIN can be found by looking at the dashboard near the driver's side of the car. If you still cannot find your VIN, you can locate it by opening up the driver's side door and finding the VIN on the door post (where the door shuts). If you need additional information locating your VIN, please call Gray-Daniels Nissan's Service Department at 888.593.1862 for assistance.Â
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Need additional help with your Altima Recall? Fill out the Form and we would be more than happy to help.
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Frequently Asked Questions (FAQs):Â
Q. Is this a safety recall?
A. Yes, a stop sale is in effect.
Q. What is the reason for safety recall?
A. Due to a supplier quality issue, mechanical binding could cause the secondary hood latch to remain open. If the primary hood latch is inadvertently released or the hood is not closed properly, the secondary hood latch may not hold the hood closed while the vehicle is in motion.
Q. What is the possible effect of the condition?
A. On some of the affected vehicles, if a customer inadvertently actuates the hood release (located next to the fuel filler door release on the lower part of the dashboard), the secondary hood latch may not hold the hood latch closed as designed and the hood may come open while vehicle is in motion.
Q. What will be the corrective action for this voluntary safety recall campaign?
A. Nissan dealers will replace the hood latch and confirm secondary latch engagement.
Q. How is this recall campaign different than the previous recall?
A. Nissan has amended the previous recall with a new remedy. To ensure customer safety and satisfaction, we are asking affected owners to make an appointment with their dealer to have this updated repair completed on their vehicle. This repair should be completed even if the previous recall was performed.
Q. How long will the corrective action take?
A. This service, free for parts and labor, should take less than 1 hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. No, please check with your dealership for alternate transportation availability.
Q. When will vehicle owners be notified?
A. Nissan will begin notifying owners of affected vehicles the week of February 15th, 2016 via U.S. Mail.
Q. Are parts readily available?
A. Nissan will supply parts over multiple shipments to dealers beginning January 27th. Parts shipment information will be provided at that time. Please contacts the dealership for parts availability.
Q. Can the hood open while driving if the primary hood latch is engaged?
A. No. The primary hood latch works properly as designed. This condition occurs if you inadvertently open the primary hood latch by pulling the hood release lever. In this condition, the secondary hood latch may not be engaged which could allow the hood to open while driving.
Q. Is there anything owners can do to mitigate the condition?
A. Owners can inspect the hood to confirm that it is fully closed and latched.
Q. Is my vehicle safe to drive?
A. Yes, but you should contact your Nissan dealer as soon as possible to have your vehicle inspected if you receive an owner notification letter indicating your vehicle is potentially affected. Nissan recommends that you check to ensure the hood is fully closed and latched. Also, we ask that you be careful to pull the fuel door release lever when refueling, and not the hood release lever.
Q. Is there any charge for the repair?
A. No, the repair will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The repair will ensure the secondary hood latch is operating as designed. As the correct operating condition will be confirmed, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. MY2013-MY15 Nissan Altima vehicles are affected.
Q. Are you experiencing this condition on any other Nissan (or Infiniti) models?
A. No.
Q. How many vehicles are involved in the campaign?
A. A total of 929,548 vehicles are affected.
Q. Who can answer additional customer questions?
A. Customers may contact Gray-Daniels Nissan North or Nissan's National Consumer Affairs Department for further assistance. The toll free number for Gray-Daniels is 888.593.1862 and for Nissan is 1-800-NISSAN1 (1-800-647-7261).